Cannot cancel or manage subscription
under review
Mustafa Mertcan ÇAM
In the account settings in Subscription section, I see an immediate network call error to:
Returns:
{
"message": "error getting previous YouPro subscriptions for user-live-ceb03bf7-3613-45ab-8121-c79f7a3f9052"
}
Clicking on "Manage" buton fails:
{
"message": "error creating portal session for user-live-ceb03bf7-3613-45ab-8121-c79f7a3f9052"
}
Clicking on "Continue to Cancellation" fails with a client side error in the broıwser:
1434-7cbe5a8a43d89aa3.js:1 Error redirecting to portal Error: AxiosError: Request failed with status code 400
at redirectToPortal (1434-7cbe5a8a43d89aa3.js:1:58887)
at async et (1434-7cbe5a8a43d89aa3.js:1:22530)
This is quite bad, please take a look.
J
Joel Midden
under review
J
Joel Midden
Please reach out to us at support@you.com with more details, including which browser version you are using and a screenshot of the error so we can look into this further for you. Thanks for your patience.