Claude 3.7 (extended) frequently stops responding and cannot fetch image from documents
under review
Minh (CNC) Bùi Lê
Recently Claude 3.7 (extended version) usually doesn't answer to me when I give quite complicate task. It shows this error 3fe12cc2-0fa4-4d27-ab51-742eee4771c6|5d7748e6-e6d3-4ed0-ac47-39bbb262283f|2025-05-15T14:47:53.887Z
Other times, it responded but it cannot read any image and table in a document (in .docx or .pdf).
J
Joel Midden
under review
J
Joel Midden
Please reach out to us at support@you.com with a link to a chat where you received this behavior so we can look into this further for you. Thanks for your patience.