Downloading chat response fails with "Invalid chat turn index: 1. The chat has fewer turns even after retrying."
under review
H
Herbert Dürr
Occasionally when downloading a chat response the file content just contains the error message in JSON format (independent of the download type: DOCX, RTF and MD), even though the download process doesn't indicate any error:
{"error": "Invalid chat turn index: 1. The chat has fewer turns even after retrying."}
There is no error popup or anything else to alert the user, that there was a problem and that generated file does not have the expected content!
H
Herbert Dürr
the problem can be reliably reproduced: download the chat as MD or RTF or DOCX at least one hour later -> no error, but the downloaded document doesn't contain the expected chat but just the error message mentioned above
H
Herbert Dürr
Thanks! I sent the MD, RTF and DOCX export files that show the problem to the given support email address. After reloading the page the chat export worked fine.
J
Joel Midden
under review
J
Joel Midden
Please reach out to us at support@you.com with the exported file you received and a link to the chat so we can look into this further for you. Thanks for your patience.