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Dear You.com Customer Support Team,
I am writing to bring to your attention a concerning issue I have encountered regarding my recent membership renewal and billing details.
On July 15, 2024, I successfully paid for my membership renewal after my previous membership had lapsed for about a month due to an expired credit card. However, upon checking my account details, I noticed two alarming issues:
The system indicated that I would need to pay again tomorrow, despite having already paid today.
The billing date on my invoice is June 17, 2024, which is nearly a month earlier than my actual payment date of July 15, 2024.
These discrepancies have raised serious concerns about the accuracy of my account records and the validity of my membership renewal. I am worried that I may not receive the full duration of the membership I have paid for, and I may be charged again unnecessarily.
I kindly request your assistance in investigating this matter and providing me with clarification on the following points:
Please confirm that my payment on July 15, 2024, has been successfully processed and that I will not be charged again tomorrow.
Please explain the reason for the billing date discrepancy and ensure that it will not affect my membership validity period.
Please verify that I will receive the full membership duration corresponding to the fee I have paid, starting from the actual payment date of July 15, 2024.
If there are any issues that cannot be resolved immediately, please provide me with a clear timeline and steps for resolution, along with a written confirmation once the matter is settled.
As a paying member, I trust that You.com will handle my account and billing information with accuracy and transparency. I appreciate your prompt attention to this matter and look forward to a swift resolution.
Thank you for your assistance.
Best regards
July 15, 2024