Mobile app doesn’t recognize my YouPro membership
complete
Sami (from You.com)
complete
This should now be fixed with the latest app version from v3.3 onwards 🎉
Thank you for the feedback here!
A
Artem
I’m also having this problem after having paid today on September 24, 2024
Henry Perkins
I am also having this issue. iOS 18.1 iPhone 14 Pro Max
Hermann Rosch
Hello, I have an active Pro subscription in the browser interface but when I log in with the same account in the You Android app it shows up as if I was a free user
Salem Alsuwaidi
I have the same issue, I re installed the iOS app but still its not working. Can I ask for a refund if this wont be addressed any time soon?
Sami (from You.com)
Merged in a post:
successful purchase but still free user 👎👎👎👎👎👎👎�
o
oxuwu
I'm using Android app and i made successful purchase but it still free, i think this app having stupid "feature" which is make many users for being pro user, may developers set this feature to protect their app but it sucks 👎👎👎👎�
o
oxuwu
I'm using Android app and i made successful purchase but it still free
Matthew McGilvery
It's for this reason that I'm asking for a refund. There shouldn't be a back and forth about this. The developers need to fix it. Period. This is a critical design error.
Sami (from You.com)
Merged in a post:
Paid subscription not showing in mobile app
K
Kaushik Mukhopadhyay
I am a paid subscriber of you.com. Web application is running fine. But mobile application is asking me to pay again.
Sami (from You.com)
in progress
Hey folks, we believe this issue may now be resolved with version 3.2.2.
Please upgrade the app to the latest version and let us know if this issue persists for you.
Thanks!
Matthew McGilvery
Sami (from You.com) it's not. I want my money back
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