Mobile Loses Account Status
complete
Guthrie
The android app continually loses the fact I'm a pro subscriber despite listing that as my status. I must log out and in to the app to repair.
Sami (from You.com)
marked this post as
complete
Hi Guthrie, Adam Berry, Jarland Donnell and Bruce,
We've rolled out the fix to 100% of mobile app users. Please update your Android and iOS apps to the to the latest version (v3.1.2 and v3.1.1, respectively).
cc Manish [You.com] Brian Sparker
Rick Martinez
My subscription on the android app is saying I have a free plan and I cannot make a new chat as it is saying I need to pay. This is worse than last time as before I could fidget and get it to work, now doesn't at all. Always says free. Version 3.1.3 (doesn't show any updates so this is the latest on the google play store). [Update tried a complete reinstall, looks to be working when fidgeting now, will update again if problems persist].
Sami (from You.com)
Merged in a post:
Does not recognize that I am a Pro User
J
John Dolle
I have cancelled my subscription since there was not advantage to paying it says I am a free user
Sami (from You.com)
marked this post as
complete
Hi Guthrie, Adam Berry, Jarland Donnell and Bruce,
We've rolled out the fix to 100% of mobile app users. Please update your Android and iOS apps to the to the latest version (v3.1.2 and v3.1.1, respectively).
cc Manish [You.com] Brian Sparker
Tochka G
Sami (from You.com)
Manish [You.com]
Hey all, we've identified the underlying issue and the fix is on it's way. Stay tuned!
Manish [You.com]
Hi John Dolle, is the issue regarding the mobile app service or both for web + mobile?
J
John Dolle
only on the app and I’m using an iPhone IOS 17.5 and my app is 3.11. I also singed off of the web it still did not help
Manish [You.com]
John Dolle please update your app, the issue has been resolved successfully, thanks!
J
Jarland Donnell
Adding a report to this. I purchased the Pro plan through the app, and the app never acknowledged it. My account has no pro plan, but it was paid for while logged in.
B
Brian Sparker
marked this post as
in progress
A
Adam Berry
Hopefully they get a fix for this, it was a reported problem before and they said they had fixed it. Obviously not!
A
Adam Berry
Same here, keeps saying I am on the free plan!! Tried logging out uninstalling and still defaults to the free plan
B
Bruce
It happens the same with me, it's really annoying!
Load More
→