Mobile Loses Account Status
complete
Guthrie
The android app continually loses the fact I'm a pro subscriber despite listing that as my status. I must log out and in to the app to repair.
Sami (from You.com)
complete
Hi Guthrie, Adam Berry, Jarland Donnell and Bruce,
We've rolled out the fix to 100% of mobile app users. Please update your Android and iOS apps to the to the latest version (v3.1.2 and v3.1.1, respectively).
cc Manish [You.com] Brian Sparker
Rick Martinez
My subscription on the android app is saying I have a free plan and I cannot make a new chat as it is saying I need to pay. This is worse than last time as before I could fidget and get it to work, now doesn't at all. Always says free. Version 3.1.3 (doesn't show any updates so this is the latest on the google play store). [Update tried a complete reinstall, looks to be working when fidgeting now, will update again if problems persist].
Sami (from You.com)
Sami (from You.com)
complete
Hi Guthrie, Adam Berry, Jarland Donnell and Bruce,
We've rolled out the fix to 100% of mobile app users. Please update your Android and iOS apps to the to the latest version (v3.1.2 and v3.1.1, respectively).
cc Manish [You.com] Brian Sparker
Manish [You.com]
Hey all, we've identified the underlying issue and the fix is on it's way. Stay tuned!
Manish [You.com]
Hi John Dolle, is the issue regarding the mobile app service or both for web + mobile?
J
John Dolle
only on the app and I’m using an iPhone IOS 17.5 and my app is 3.11. I also singed off of the web it still did not help
Manish [You.com]
John Dolle please update your app, the issue has been resolved successfully, thanks!
J
Jarland Donnell
Adding a report to this. I purchased the Pro plan through the app, and the app never acknowledged it. My account has no pro plan, but it was paid for while logged in.
B
Brian Sparker
in progress
A
Adam Berry
Hopefully they get a fix for this, it was a reported problem before and they said they had fixed it. Obviously not!
A
Adam Berry
Same here, keeps saying I am on the free plan!! Tried logging out uninstalling and still defaults to the free plan
B
Bruce
It happens the same with me, it's really annoying!
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