It doesn't work on my Apple laptop. I have a Pro plan, but I can only access the Free plan. It's a mass. Please provide a sustainable solution, otherwise You.com isn't a working tool for me.

Am Mi., 24. Juni 2026 um 09:32 Uhr schrieb Thorsten Matusche <thorsten.matusche@gmail.com>:

Dear You.com Team,

I urgently need help. I believe I have a Pro Plan with You.com under the account thorsten.matusche@gmail.com.

Since the weekend, I’ve only been able to access the Free Plan in Safari on my Apple laptop. I’ve logged in and out several times without success.

Do I still have the Pro Plan?

How can I regain access to my history?

Please provide a solution as soon as possible. Thank you.

Best regards,

Thorsten

On my iPad, the App is still on the Pro Plan!