URGENT: Desktop Web File Verification Failure - Account/Network Independent
closed
R
Russell Ziskind
Issue: Every image upload on the You.com desktop website fails with "Note: The following file(s) could not be verified."
Confirmed via Isolation Testing:
Happens on Windows 10 AND Windows 11.
Happens across multiple different networks (ISP independent).
Happens on multiple accounts (including a fresh free trial account).
WORKS FINE on the Android App (S25), confirming it is a Web-specific API/Client regression.
Logs for your Engineering Team:
POST to /api/upload returns 200 OK with a valid file_id.
Immediately followed by a DELETE request to the same filename (e.g., processed_...jpg.enc).
This indicates the client-side encryption/signing for web is currently incompatible with your backend verification service.
Please escalate this to your web engineering team as a service-level regression.
J
Joel Midden
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closed