Exporting chat transcripts can:
  • improve customer service by allowing customers to access the details or instructions provided by the chat at any time, which can reduce repeated requests and increase customer satisfaction. I, for one, like to download specific transcripts to PDF and add them to my Kindle or download them to .md so I can play with them in my note app
  • enhance transparency and accountability, leading to more trust in You.com services
  • create email marketing opportunities for you.com by requesting email addresses from non-subscribers to get a transcript
This feature makes business sense for you.com and will improve my experience, so let's get it done already --sheesh.