Hi J M,

I am also experiencing a similar issue with my You.com Pro+ subscription. I renewed my subscription on July 30, 2024, and initially had access to the Pro features, but they were suddenly lost after a few hours. Despite multiple emails to support (using my Google Gmail professional account), I have received no responses, not even an auto-reply.

My post here was left unattended, despite being posted 4 hours after your post: https://yousearch.canny.io/bugs/p/paid-pro-subscription-not-active-no-response-from-support

Your post and the response you received from Joel Midden indicate that support is aware of these issues, yet my problem remains unresolved. I provided clear information about my subscription and payment in my bug report, including attachments showing my username, invoice, and subscription details, which should have enabled You.com to fix the issue promptly.

It's concerning that support might not reply to emails. I urge You.com to address this issue with priority and ensure better communication with their users.

Thank you for your attention to this matter.

Sorry to hear about this! You should be able to contact us from this page on our support site: https://you.com/support/contact-us

Please reach out to us either there or at support@you.com, so we can look into this further for you. Thanks for your patience.