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Let the You.com team know of any bugs you're experiencing in the product. Before creating a new post, search to see if a similar one already exists and upvote it instead.
URGENT BUG: Subscription cancellation button doesn't work!!!
Dear You.com , Recently, I have tried to cancel my chat subscription on the website, but it didn't let me cancel and still showed the renewal date. The RED BUTTON in the picture I attached does not seem to work, and it won't let me proceed with cancellation. Please help me address this because I would rather not be charged when the renewal date comes. Thank you. Best regards, User
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Subscription/Billing
It doesn't load the query, it gets stuck and won't let me move forward
Error ID in your message: 0bc3875e-30fd-434a-9f24-64a3976354c9|69cc42be-a383-4588-bc0e-16512844acc6|2026-09-02T17:49:23.018Z
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Subscription/Billing
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under review
Sorry, something went wrong. Please try again later.
865f851d-2b4c-40dd-8dab-a1df55e972b9|9eaa9989-787c-4268-8e83-a8762dae4fab|2026-08-26T05:16:47.702Z
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Subscription/Billing
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under review
Sorry, something went wrong. Please try again later
c39e3625-36ff-49c7-a5d0-3533c8717a0e|834589a9-50be-43dd-b7cd-17f5fd0fb216|2026-08-29T05:35:41.878Z
2
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Subscription/Billing
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under review
Sorry, something went wrong. Please try again later.
15318602-f4d7-4de6-a343-83dc5ce7df3b|f334e20e-68c6-41b6-b955-095c845e7e7e7e| 2026-08-25T11:44:21 .402Z
2
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Subscription/Billing
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under review
Sorry, something went wrong. Please try again later.
Error ID in your message: da255d82-e31a-49d0-b964-1476b6e59635|35924b29-5395-454b-b1a3-8a96f0b550ca|2026-08-24T14:53:50.350Z
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Subscription/Billing
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under review
Down again! 4Xs in a short time and counting.
🤖 Sorry, something went wrong. Please try again later. Our team is looking into it. If you would like to follow up on this issue, please visit our Feedback Portal or let us know on our Discord. Please include the following Error ID in your message: f8197427-6545-408f-a3c4-d946baca64c3|87cf1d9b-0f81-4927-b0d6-44373f219e11|2026-08-14T17:17:49.924Z
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Subscription/Billing
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under review
Include the following error ID in your message: 59b96140-35fa-476a-8d68-f060b89cc73a|7d562180-51ee-4172-b021-650ca8d8bf47| 2026-08-18T16:06:36 .593Z
I can't access it no, I need it to work with the emergency.
1
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Subscription/Billing
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under review
Sorry, something went wrong. Please try again later.
735422d9-7e40-434c-a474-d401871a1d9a|c2ae47bb-715d-4ba6-a761-6bcaa8d78eb3|2026-08-21T19:34:34.085Z
1
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Subscription/Billing
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under review
You.com is down again
This was fixed this morning but now it is down again: 753a1cb0-730a-4665-8a7a-c21a46e509b8|2a9cebfa-dea6-4c9b-baf5-f44a55e68003|2026-08-05T13:33:33.785Z
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Subscription/Billing
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under review
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